We don’t live in a perfect world. Things go wrong despite our best intentions and adherence to best practices. We truly endorse Seth Godin when he says, It’s obvious that the most highly-leveraged moment in every brand’s relationship with a customer is the moment when something goes wrong.
My service to you draws from lessons of what works, and what does not work so well.
I pledge that your moulds will be fit for purpose. In the event of mould failure, I will replace them at no cost to you. That is part of the learning and the core ethos of my service.