Marius Cloete

Phone or WhatsApp

South Africa

Expect me to honour expectations

by | 27 Aug 2019

I understand the manufacturing side of your business. I’ve worked in it, created methods and equipment and trained staff, contributing more than is required.

We don’t live in a perfect world. Things go wrong despite our best intentions and adherence to best practices. We truly endorse Seth Godin when he says, It’s obvious that the most highly-leveraged moment in every brand’s relationship with a customer is the moment when something goes wrong.

My service to you draws from lessons of what works, and what does not work so well.

I pledge that your moulds will be fit for purpose. In the event of mould failure, I will replace them at no cost to you. That is part of the learning and the core ethos of my service.


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